The
HSIP is an amazing opportunity that truly exposed me to a workplace where
customer service, caring for animals and doing your best was strongly
encouraged and recognized. I learned a lot about engaging with guests and
providing my services to them. I also learned how to appreciate my current and
future jobs in a new light by reading FRED and observing the way the amazing
Aquarium staff handles their tasks and intentions with guests. When not working
at the Aquarium, I am working a typical part-time retail job. To anyone else,
this job may seem filled with insignificant tasks without any meaningful
purpose. However, I have learned to approach my other job differently – because
of what I learned from my internship at the Aquarium, I strive to apply the
same services and work ethic in all other duties of other establishments
turning the “ordinary” into the “extraordinary” (as cliché as it is). My
part-time retail job is another opportunity to provide excellent service when
possible, engage with customers and hopefully spread my influence of a pleasant
customer experience. It is fulfilling to know that I have skills to serve
others, which I wouldn’t feel as confident in without the experience from my
internship.
For
future interns, I would advise to take the time getting to know more about the
animals you’ll be working with – it’s a lot more fun when you know what you’re
talking about as you’ll be better at engaging guests and interpreting for them.
Plus, you’ll just keep learning more and become more knowledgeable. This summer
I’ve learned so much about the animals that live all around me! Also, get to
know your fellow intern and non-intern colleagues – you’ll make some really
great friends.
For
those in the training classes, work really hard on your booklets and just have
fun! J I am incredibly fortunate to
have been granted this opportunity. I hope it will be open to many others in
the future.
-Jesslyn
Jesslyn on the left, Alexis on right